At NOVASH STORE, we are committed to providing high-quality products and services while ensuring an excellent shopping experience. Please review our refund, exchange, cancellation, and return policy below:

Refund & Return

We regret to inform you that refunds or returns are not available for any purchases.

Exchange

If you receive a damaged item, please notify us within 3 days of receiving your order to request an exchange.

Cancellation

Orders cannot be canceled once they have been placed. We kindly encourage you to double-check your order details before completing your purchase.

Complementary Alteration

To ensure your satisfaction, we offer one free alteration per product. However, shipping costs for alterations will be the responsibility of the customer. If you require sizing adjustments or other modifications, please contact our customer support team for assistance.

Contact Us

We are dedicated to delivering exceptional products and outstanding service. If you have any questions or require help with an exchange or alteration, please don’t hesitate to reach out to us.

This policy is effective as of 20-Dec-2024 and may be updated or revised in the future. We encourage you to check back periodically for any changes. Thank you for choosing NOVASH STORE!